Contact Ultrassets support
WhatsApp order help
Use WhatsApp to retrieve information or access links for your latest order or all orders associated with your purchase details.
Email support
Email is the preferred channel for manual reviews, exceptional cases, privacy requests and refund-related queries.
Recover your orders on WhatsApp
For a quicker self-service experience, message +91 76000 12128 using the WhatsApp number connected with your purchase whenever possible.
Start a WhatsApp chat
Send “last order” to request your most recent purchase or “all orders” to request available order information.
Provide purchase details
If requested, share the email address or mobile number used at checkout so the order can be matched.
Receive available links
Where the order can be verified, the available purchased-product information or access links can be sent again.
Manual support response time: please allow up to 24 hours for a reply. Automated order recovery may be faster, while exceptional cases can require verification.
Frequently Asked Questions
How will I receive my digital product after purchase?
The delivery method is shown on the relevant product page. Products are generally delivered digitally after successful payment through an access or download link sent to the email address and/or WhatsApp number provided during checkout.
What kinds of digital products does Ultrassets provide?
Ultrassets offers digital resources across multiple categories. The current catalogue includes printable learning resources, creator media and audio stories. Future products may include templates, design assets, productivity resources, business tools, guides, e-books and other digital categories.
Are purchases one-time or subscription-based?
Unless a product page expressly says otherwise, the products currently listed are one-time purchases rather than recurring subscriptions. Always review the individual product page for its exact access terms.
Can I request a refund?
Digital products cannot be returned like physical goods. Once the purchased access link has been delivered, the sale is normally final and no refund applies. Failed payments are generally reversed by the payment gateway or banking provider. Please read our Cancellation & Refund Policy for exceptional cases.
Do I need special software to use the files?
Requirements vary by product. Many resources use common formats such as PDF, image, audio, video or office-document files, but you should check the product page before buying. Your device must support the stated file type and any required decompression or download process.
I did not receive my download or access link. What should I do?
First check your spam, junk and promotions folders and confirm that you entered the correct email address and WhatsApp number. You can then use the WhatsApp order-recovery steps above or email support@ultrassets.com.
Will my access remain available forever?
Access terms are stated on each product page. Products advertised with lifetime access are intended to remain accessible under those terms; however, customers should download and safely back up purchased files because third-party hosting links and platforms can change.
How do I contact support for an exceptional case?
Email support@ultrassets.com with your order details and a clear description of the issue. Please allow up to 24 hours for a manual reply.
Ultrassets is a brand of Incredible Inventions Private Limited.